A few weeks ago I was fortunate to be able to attend a live webinar given by Jill Vitale-Aussem, President/CEO of Christian Living Communities and former President/CEO of the Eden Alternative. Jill spoke with authenticity and passion about transitioning our elder-care communities from being customer-service driven to citizen-driven, and I was inspired to learn more and purchased her book Disrupting the Status Quo of Senior Living: A Mindshift. (Shameless and unpaid plug for Jill’s book but I promise you it’s worth it!)
One of the significant “ah ha!” moments I . . .
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