Lessons Learned: Renovation Expectation – Amy Laughlin
The swimming pool has reopened! This news brought joy into the hearts of many individuals at my retirement community a week ago, as it signified one small success in what will have been a year-long journey in learning to manage expectations, overcome fear of change and be more creative and flexible than we ever thought possible.
I work as the Director of Resident Services/Administrator in a moderate-sized, moderate-income life plan community in South Carolina. I oversee most of the operations for the campus: Life Enrichment, Culinary Services, Facilities, Environmental Services, Receptionists and Assisted Living, plus the . . .
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