At some point during the overall healthcare experience, most residents are likely to feel vulnerable, fearful, or anxious. Team members who engage their resident-interactions with kindness, compassion and person-centered individualized care have an innate ability to calm many of these above-mentioned feelings while also strengthening relationships and improving resident moods, behaviors, and even certain health outcomes. In turn, these positive encounters simultaneously influence team members’ job satisfaction, further promoting a cycle of continued kindness. In fact, kindness is considered a virtue in many world cultures and is recognized as a value in multiple religious practices. Aristotle defined . . .
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