In all the time I’ve been advocating for increased community engagement and instituting a robust volunteer workforce managed by trained managers of volunteers, rarely have I ever received push back from care staff or direct-care workers. However, when talking with leadership, it’s a bit of a different story. And this is not about disparaging leadership. During the 30 years or so that I’ve been involved in the world of long-term care, I may have met three or four people I thought were in the job for the wrong reasons. Yet, on the other hand, I . . .
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